Troubleshooting Hints For Sims 2 Game

For Troubleshooting Sims 3  click here



NEW - Getting Sims 2 to work on Windows 10

Using Sims 2 on Windows 10 - Changing the window and resolution size. See Tips and Tricks page -

Problem 1:    

Can't get custom content to show up after installing a new Expansion Pack or Stuffs pack.

I have had this problem several times - after trying all kinds of "solutions" that I had found by searching the internet - this is what finally corrected the problem.

Click on downloads to go to the solution page: 

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Problem 2:     

How can I recover my installation key, as I have lost my booklet?

The easiest way to recover you serial key for "The Sims 2" & all the other expansion packs that you have installed, is to:Download & use Otherworld   Bob's Sims 2 Key Printer                

Note - it requires Microsoft .NET 2.0 Framework (it can be downloaded from Microsoft's site.)  


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Problem 3: 

Game crashes while loading or loads really slowly & then crashes.

Delete the caches files before starting the game.  I do this every time (before) I load the game.

They can be found under \Documents\EA Games\The Sims™ 2 

Delete these files:  Accessory.cache   Groups.cache (sometimes there is another .cache file as well.  It is safe to delete all files here that end with  .cache


Come Back Soon!

Updated April 13, 2016



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